Privacy Policy for The Urban Serene Spa

Introduction

At The Urban Serene Spa, located at 12 Grosvenor Crescent, Ground Floor, London, Greater London, SW1X 7EE, UK, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, book our luxury spa treatments, remedial massage, facial rituals, body wraps and scrubs, hydrotherapy, manicure and pedicure services, wellness consulting, bridal spa packages, men's grooming, or holistic therapies. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Name, address, email address, phone number.
  • Health information relevant to your treatments (e.g., allergies, medical conditions) to ensure your safety and the efficacy of our services.
  • Payment information (processed securely by third-party payment processors).
  • Appointment history and preferences.
• Usage Data: We may also collect information that your browser sends whenever you visit our website or when you access the service by or through a mobile device. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Your Information

The Urban Serene Spa uses the collected data for various purposes, including:

• To provide and maintain our services, including booking and managing your spa appointments.
• To personalize your experience and offer treatments tailored to your needs and preferences.
• To notify you about changes to our services or policies.
• To provide customer support and respond to your inquiries.
• To send you relevant service announcements, promotional offers, and newsletters (if you have opted in).
• To monitor the usage of our website and improve its functionality.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

Legal Basis for Processing Personal Data Under GDPR

We process your personal data under the following legal bases:

• Consent: Where you have given explicit consent for the processing of your personal data for one or more specific purposes (e.g., subscribing to our newsletter).
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., booking a spa treatment).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Disclosure of Your Information

We may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of The Urban Serene Spa.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We may also share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided that those parties agree to keep this information confidential and comply with data protection regulations. This may include payment processors, IT service providers, and marketing platforms.

Security of Data

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, and damage. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Urban Serene Spa aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where The Urban Serene Spa relied on your consent to process your personal information.

Upon receiving a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• By Mail: The Urban Serene Spa, 12 Grosvenor Crescent, Ground Floor, London, Greater London, SW1X 7EE, UK